Summit Agenda

 

DAY 1

9:00 AM CHECK IN & MORNING RECEPTION


10:30 AM The Revenue Blueprint: Strategies for Performance-Obsessed Retailers

The rise of e-commerce and social commerce has changed the game, ramping up competition and raising the bar for consumer expectations. Retailers now have to navigate a wide array of channels, including email, SMS, social media, their websites, and digital advertising. The challenge is to find the right tools and strategies to grow, scale, and drive business success.

Join Intuit Mailchimp, Flipside Group, and TK as they discuss new research that shows how retailers can leverage new technologies and changing customer behaviors to win consumers’ attention, boost performance, and drive revenue.

SPEAKERS:

  • Ali Wood, Head of Partnerships UK/I & Nordics, Mailchimp

  • Samuel Carr, Senior Growth Manager, Climb Online Agency


11:00 AM Collaborative Success: Building Strong Partnerships for eCommerce Growth

Join industry leaders from top eCommerce brands and solution providers for a discussion on the importance of client-vendor relationships to drive growth. In an increasingly competitive landscape, partnerships are essential to ensure seamless operations, innovation, and mutual success. Panelists will discuss best practices for choosing partners and fostering long-term relationships.

Moderator:

  • Vanessa Albarran, Delivery Lead, Customer Experience, Selfridges

Panelists:

  • James Bailey, Executive Director, Waitrose

  • Lucy Goff, Founder, LYMA

  • Melis Kip, eCommerce Lead, Tangle Teezer

  • Thilo Pfrang, Founder / CEO, Behamics

11:45 AM MORNING NETWORKING BREAK

12:30 PM Unlocking Strategies for Shopping App Success in the UK Market by Branch

We explore key strategies for the success of shopping apps in the competitive UK market. Focusing on user acquisition, retention, and engagement, it highlights the importance of personalised experiences, seamless navigation, and efficient checkout processes. The role of mobile-optimised features, such as push notifications and AI-driven recommendations, is examined, alongside the critical need for trust, security, and compliance. The session provides actionable insights for product owners and retailers aiming to drive growth and consumer loyalty in the rapidly evolving UK digital shopping landscape.

SPEAKER: Lakshmi Pillai, Senior Account Manager, Branch

12:45 PM Leading the Way: Insights from eCommerce CEO’s & founders

As we conclude day one of the London eCommerce Summit, hear from local eCommerce CEOs and founders as they share insights from their professional journeys and the lessons they've learnt along the way. Discover best practices for running and scaling a successful business, fostering internal innovation, and mastering the art of leadership.

Moderator:

  • David Hughes, Chief Commercial Officer, Transfermate

Panelists:

  • Annabel Lui, Co- Founder & CEO, Cutter & Squidge

  • Alexandra Tymann, Co-Founder & CEO, Hedoine

  • Joey Li, CEO & Co-Founder, Leiho

  • Melody Yuan, Founder & CEO, Skin Cupid

  • Morgan Fowles, CEO, TALA

12:20 PM CLOSING REMARKS & NETWORKING BRUNCH!

DAY 2

9:00 AM CHECK IN & MORNING RECEPTION


10:00 AM Exploring the Future of eCommerce - Insights on Trends, Strategies and Technologies

Step into the future of eCommerce with leading industry experts. Explore the latest trends shaping eCommerce and the digital marketplace. From innovative marketing strategies to trending technologies (like AI, Augmented Reality, live shopping, and Buy Now Pay Later) - join eCommerce professionals as they give actionable strategies to elevate your eCommerce game.

Moderator:

  • Qabil Shah, CMO, Bambuser

Panelists:

  • Ben Roth, Head of eCommerce, Volvo Cars

  • Charles Beck, Head of Strategy, Aesop

  • James Collingham, eCommerce Director, Pooch & Mutt

  • Rosie Hill, Head of eCommerce, Gails

  • Sophie Drake, Senior eCommerce Manager, Never Fully Dressed


10:45 AM Content With Purpose: How to attract new consumers, grow a community and scale performance on social (at the same time) by Social Punks

In today’s social media landscape, brands struggle to attract new consumers while balancing budget constraints, increasing CPM’s and internal performance expectations. This session will uncover how ‘content with purpose’ can transform your approach—driving engagement, building a loyal community, and filling your funnel with high-intent consumers at a fraction of the usual cost. We’ll break down the strategy, execution, and results, showing you how to turn social content into a powerful growth engine that boosts ROAS and scales your brand.

SPEAKER: Ben Thomson, Founder, Social Punks

11:15 AM MORNING NETWORKING BREAK

11:50 AM Sustainability in eCommerce: Balancing Profits & Planet

Recent studies show that consumers increasingly prioritise sustainable practices and products. Join eCommerce leaders as they discuss the importance of creating sustainable products and the innovative ways their companies are reducing their carbon footprint. Dive into the challenges and strategies of balancing profitability with environmental responsibility, and explore the topic of "greenwashing" to understand how to authentically market sustainable practices.

Moderator:

  • Darya Badiei Khorsand, Scholar & Author in Sustainable Luxury Fashion & Contributor, The Interline

Panelists:

  • Dr.R Sri Ram, Founder, Bags of Ethics

  • Sara Brennan, Chief Sustainability and Innovation Officer, Colart


12:30 PM Converting baskets across Europe: Insights for improving your checkout by Mollie

What works at online checkouts in the UK doesn't work so well in the Netherlands or Germany - leaving potential customers behind. Mollie's Dave Smallwood gives unique insight into improving your Ecommerce checkout conversion across the UK and Europe, presenting key research findings from 10,000 customers across the continent.

SPEAKER: Dave Smallwood, UK Managing Director, Mollie



12:45 PM NETWORKING LUNCH

2:00 PM How are leading PLC retailers leading the fight back against Amazon? by Good Growth

Good Growth CEO, James Hammersley, tells the story of how a single line of code can enable you to fight back against Amazon. Zero backend integration, zero performance impact, and no additional burden to your existing team and technology. Implement radical change and start to see the impact on revenue in days, not months. Sounds too good to be true, right? Well, we have the case studies to prove it.

SPEAKER: James Hammersley, CEO, Goodgrowth

2:15 PM AFTERNOON NETWORKING BREAK

2:45 PM The Power of Authenticity & Community in eCommerce Marketing

Meriam-Webster’s 2023 Word of the Year was “authentic.” We have since seen a shift in consumer expectations for brands to be more authentic and create vibrant online communities that transcend transactional relationships. Join eCommerce marketers as they discuss the significance of authenticity and community when creating meaningful connections with their consumers. Whether through personalization, genuine storytelling, or interactive experiences - learn how to cultivate a sense of belonging that resonates with your audience and drives long-term brand loyalty.

Moderator:

  • Joe Gray, Head of Revenue, Gocertify

Panelists:

  • Judy Koloko, CEO & Founder, The Steam Bar

  • Nadia Hussain, CEO, Hair Loving

  • Silvia Sigrist, Head of Marketing, Seep

  • Tika Larasati O’Leary, Head of Partnerships, Saint & Sofia

3:30 PM COCKTAIL NETWORKING HOUR